Return Policy
Thank you for shopping at Serenity Cater Enterprise Ltd. We hope you are delighted with your purchase. However, if you are not completely satisfied, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You will also need to provide the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for the same product, please send us an email at sceltd@serenitycaterenterpriseltdinfo.com and send your item to: Serenity Cater Enterprise Ltd, 11 Sandringham Court, Paddock Road, Basingstoke, Hampshire, United Kingdom, RG22 6BP
Contact Us
If you have any questions on how to return your item to us, contact us at:
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Phone: +44 7541 705628